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FREQUENTLY ASKED QUESTIONS

  • Will I have to pay customs/duty fees on my item if ordering outside of the UK?
    Each country has its own rules for Customs & Duties Fees. Unfortunately, Action Figure Cellar has no control over these fees and you may be required to pay a customs charge before receiving your parcel (for orders outside of the UK)
  • I have a question about my order, who do I contact?
    Either head to our Contact page and fill out a form or email us at info@actionfigurecellar.com
  • When will I receive my items?
    All orders are processed and dispatched within 2-3 days. Unless your order contains a pre-order item, then your whole order will be dispatched once the pre-order item has arrived in stock.
  • How do I apply the 10% off coupon?
    Sign up to our newsletter by entering your email address, you will receive a confirmation email from us within moments. This email will contain a discount code that you can enter on the cart page.
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